General Manager (Miami, Florida)

We are seeking a dynamic, experienced, and highly motivated Hotel General Manager to lead our team and oversee all aspects of our hotel condominium operations. The ideal candidate will have a proven track record in hotel management, exceptional leadership skills, and a passion for delivering outstanding guest experiences.  This role is on-site in Miami, Florida.

Who are we?

Provident Hotels and Resorts is a professional condominium hotel management company based in Clearwater, Florida with over 45 years of experience. Established in 1976, current property locations include both the east and west coasts of Florida including the Florida Keys. Provident’s diverse portfolio includes leisure and commercial condominium hotels, extended stay properties, destination resorts as well as vacation rentals. Provident Doral at the Blue is a premier condominium hotel nestled in the heart of Doral, Florida. We pride ourselves on delivering unparalleled luxury, exceptional service, and an unforgettable experience for our owners and guests. Our hotel features spacious suites, quality food and beverage options with our signature restaurant 5300 Chop House, and a serene spa, making it a sought-after destination for travelers from around the globe.

General Manager (CAM) responsibilities include, but are not limited to:

• Oversee daily operations of the hotel, ensuring that high standards of service and guest satisfaction are achieved.
• Develop and implement strategies to achieve financial and operational goals.
• Lead, mentor, and manage a diverse team of managers and staff, fostering a positive and productive work environment.
• Monitor and analyze financial performance, including budgets, forecasts, and revenue management.
• Ensure compliance with all health, safety, and regulatory requirements.
• Build and maintain strong relationships with homeowners, guests, vendors, and the local community.
• Implement effective marketing and sales strategies to maximize occupancy and revenue.
• Coordinate Board of Director ‘s monthly and annual meetings including meeting minutes and documentation.
• Manage and resolve guest complaints and issues in a professional and timely manner.
• Stay current with Community Association Management and industry trends and implement best practices to enhance the property’s competitive position.
• Other duties as assigned

What are we looking for?

• Vacation Rental and hospitality experience essential
• CAM experience required
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred along with a minimum of 5 years’ experience as a General Manager, preferably in a luxury or upscale property.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage budgets, financial planning, revenue management, and capital improvement programs and budgets.
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Proficient in hotel management software and systems.
• Exceptional interpersonal skills with an owner/customer-focused approach.
• Ability to work flexible hours, including weekends and holidays.

Benefits as discussed during the interview process

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.