Quality Assurance Supervisor

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

What will you be doing?

The Quality Assurance Supervisor is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates including, Room Attendants, Housepersons and Public Area Attendants to ensure quality performance on a daily basis. Additionally, based on business need, the Quality Assurance Supervisor will be expected to perform regular housekeeping duties as directed by management.

Quality Assurance Supervisor responsibilities include, but are not limited to:

• Informs and updates Director of Housekeeping of any coaching provided to associates under the QA Supervisor’s supervision. Communicates any instances that need further coaching and counseling.
• Managing & training Room Attendants, Housepersons, Public Area Attendants and all other team members to ensure quality performance on a daily basis.
• Conduct weekly meetings with Room Attendants and Housepersons and document trends & topics discussed.
• Perform routine inspections of all guest rooms. Follow up with inspectors and maintenance team on any deficiencies.
• Maintain Company standards of cleanliness and efficiency.
• Report and follow up on any maintenance defects or other issues.
• Routinely inspect service areas, storerooms & corridors.
• Efficiently manage stock & control equipment and closets.
• Completes and ensures guests’ requests for cleaning times/specifications are met.
• Completes daily room assignments/section assignments for Room Attendants, Housepersons, and Public Area Attendants.
• Inspects all VIP, Homeowner, and Deep Clean units to ensure standards are upheld.
• Based on business needs, the QA Supervisor may also be expected to assist with regular housekeeping duties, including cleaning rooms.
• Other duties as assigned.

What are we looking for? 

• Prior housekeeping supervisory experience.
• Effective leadership, including the ability to actively coach, train and lead housekeeping staff.
• Enthusiasm and passion for providing exceptional guest experiences.
• Detail-oriented professional driven to deliver exceptional results.
• Self-motivated to accomplish goals, with a strong sense of responsibility and urgency.
• Passion for upholding standards and exceeding expectations in all aspects of hospitality.
• Exceptional communicator with strong conflict resolution capabilities.
• Proven job reliability, diligence, dedication, and attention to detail.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.