SALES

Brittain Resorts & Hotels brings a fully integrated and concerted corporate and onsite effort to drive sales through proprietary software and industry relationships. With a focus on prospecting and with strategic efforts to maximize conversion through analytics and dynamic data, we have developed and deployed robust strategic sales plans to maximize room nights, outlet spending, and profitability.

Call Center

Management

Full Reservations Center of 100+ Agents
Proprietary CMS/CRS Software Partnership
Primary Reservations, Overflow Calls, Outbound Campaigns and Abandonment Recovery
Lower Labor Costs – Including Full Recruitment and Payroll Management
Above Industry Standard Handle Times, Conversion Rates, and Low Abandon Rates
Extensive Onboarding and Training Including Resort Specific Knowledge Based Software
Workforce Management to Optimize Scheduling, and Increase Productivity and ROI

Vacation Rental

Management

Dynamic PMS Integration to VRBO and Airbnb, etc.
Advanced Commission-Free Distribution Platform
Full Rental Listing and Lead Inquiry Management
Real-Time Rates, Calendar Availability and Inventory
Weekly/Monthly KPI Reporting for Homeowners
Media Management – Content, Photography Videography, Virtual Tours
Reputation Monitoring and Engagement Strategy

Golf Sales

Management

Market Leader with 200,000 Rounds Booked Annually
Proprietary Stay and Play Packaging Software
PMS and Tee Sheet Integration
Tee Time Only and Room and Golf Package Sales
Individual Golf Course Marketing Program
Golf Call Center of 15+ Industry Experts

Group Sales

Management

Weddings, Corporate, Tour & Travel SMERF, Reunions & Sports Tourism
Lead Prospecting and Contract Management
ACDS Implementation – SMS and Virtual Site Tour Capabilities
On-Site Event Coordination
Development & Implementation of Strategic Sales & Marketing Plans

Management

Services

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