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Brittain Resorts & Hotels has been honored with the 2024 Revenue Award at Revinate’s 2024 Navigate Conference, marking the third year in a row the company has received this esteemed recognition. This award celebrates hospitality organizations that excel in driving revenue and delivering exceptional guest experiences through innovative use of Revinate’s technology.
Brittain Resorts & Hotels continues to lead the industry by skillfully leveraging Revinate’s product suite to enhance revenue and improve guest interactions. The company’s teams have strategically integrated multiple platforms, achieving impressive results year after year. This includes distributing over 60 million emails and managing more than one million calls in 2023.
“Revinate’s products continue to revolutionize our call center operations,” said Kristine McBride, Director of Reservations at Brittain Resorts & Hotels. “The comprehensive solutions and data insights provided have significantly improved our call KPI’s, operational efficiency, and overall effectiveness.”
Through its collaboration with Revinate, Brittain Resorts & Hotels has tailored guest communications and optimized revenue, setting new benchmarks in the hospitality sector. Integrating Marketing, Reservation Sales, and IVY, an AI-powered text messaging concierge, has enabled BRH to automate and evolve their marketing strategies through AI, a major focus for 2024 and beyond.
“We are incredibly honored to receive Revinate’s Revenue Award for the third consecutive year,” said Carlie Fletcher, Vice President of Marketing at Brittain Resorts & Hotels. “This underscores how deeply we’ve integrated Revinate into our entire booking funnel, leading to increased conversions, website abandonment recovery, and a record-setting year in email marketing. Leveraging advanced technology has been key to our success in driving revenue, and we are proud of what we are accomplishing with our partners at Revinate.”
Brittain Resorts & Hotels (BRH) is a full-service hospitality management company providing multi-layered expertise in all disciplines of hotel and resort operations. Since 1943, BRH has been enriching the lives of its team members, guests, partners, and the communities they serve by providing exceptional guest experiences, a supportive work environment, and superior returns. With over 4,700+ rooms, suites, and condos in the portfolio, the company currently operates 30+ hotels and resorts and 45+ restaurants & bars within the United States.
Media Contact:
Patrick Norton
Chief Marketing Officer
Phone: (843) 282-7359
[email protected]