IT Help Desk Support Technician

Who are we?

Provident Hotels and Resorts is a professional condominium hotel management company based in Clearwater, Florida with over 45 years of experience. Established in 1976, current property locations include both the east and west coasts of Florida including the Florida Keys. Provident’s diverse portfolio includes leisure and commercial condominium hotels, extended stay properties, destination resorts as well as vacation rentals.

What will you be doing?

We are looking for a company-based user service-oriented IT Help Desk Support Technician to provide support to company users in multiple locations in an efficient and accurate manner. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding entrepreneurial firm. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop, Windows Server and network administration.  This role is located on-site in Clearwater, Florida.

IT Help Desk Support Technician responsibilities include, but are not limited to:

• Installing, configuring hardware and software components throughout various network infrastructure devices.
• Maintain antivirus software and ensure virus definitions are up to date with a management console.
• Perform preventative maintenance, including updating, evaluation and cleaning of workstations, printers and peripherals.
• Utilize excellent company user service skills and exceed user’s expectations.
• Provide first level contact and convey resolutions to the user’s issues.
• Walk users through the process of solving their issue.
• Follow up with company users, provide feedback and see problems through to their resolution.
• Ensure proper recording and documentation of each resolved issue.
• Properly escalate unresolved queries to the next level of support.
• Other duties as assigned.

What are we looking for?

• A combination of education and experience equivalent to graduation from high school, supplemented by college level courses in computer operations and/or information technology.
• 1-3 years experience working in help desk support as part of a help desk or IT team.
• Any certification from the following associations including but not limited to: Cisco, CompTIA, ITSM, MTA, AWS or PMI.
• Experience with desktop operating systems including Windows 10 (Windows 11 and Linux is a plus).
• Some experience with Windows server operating systems is required.
• Active Directory knowledge preferred.
• Kaseya VSA Software and Vorex Service Desk Software experience preferred.
• Hospitality industry experience with Property Management Systems, Point of Sale and Lock systems preferred.
• Exceptional written, oral, and interpersonal communication skills for user training, support documentation, and building rapport.
• Strong skills in creating support documentation.
• Proficiency in English (Spanish would be a plus).
• Must be comfortable dealing with multiple users at a given time.
• Ability to provide on-call support after hours, including nights, weekends, and holidays, while adhering to a defined work schedule with reliable transportation.
• Strong technical, analytical, critical thinking and problem-solving skills.
• Self-starter with high motivation, comfortable in a fast-paced, entrepreneurial environment.

Benefits as discussed during the interview process

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.