Guest Service Agent/Night Auditor

WE ARE MORE THAN JUST A WORKPLACE

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us.

What will you be doing?

The Guest Service Agent/Night Auditor is responsible for managing the front of the house operations and overseeing all departments of the property. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service. 

Night Auditor responsibilities include, but are not limited to;

• Greet and interact with guests in a genuine, friendly, and professional manner.
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
• Conduct call-backs to inquire about guests’ experiences.
• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance.
• Prepares summary of cash, check and credit card activity.
• Accurately performs all overnight audit reports and procedures according to property and company policy.
• Handles any guest issues or complaints, using appropriate service recovery methods.
• Executes policies and procedures for the front office, including following rate programs.
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate.
• Communicates overnight events and issues to the management team by completing the Night Auditor’s Report.
• Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager.
• Other duties as assigned.

What are we looking for?

• Weekend availability and the ability to work AM, PM, and overnight hours
• Ability to anticipate guest needs, change direction quickly, and multi-task
• Uses independent judgment and possesses solid decision-making skills
• Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases)
• Proven job reliability, diligence, dedication, and attention to detail
• Passion for providing exceptional service to guests and team members
• Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
• Responsibility, honesty, teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers, and supervisors.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match 
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.