Homeowner Services Administrative Assistant

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

What will you be doing?

The Homeowner Services Administrative Assistant engages with homeowners to deliver exceptional personalized support. They collaborate with the Director of Homeowner Services and Business Development Manager to address owner requests, onboard new owners, attract new and returning business, and ensure the success of the rental program. They play a pivotal role in communicating with owners, evaluating arrivals, coordinating unit maintenance, and assisting in financial procedures for a seamless homeowner experience.

Homeowner Services Administrative Assistant responsibilities include, but are not limited to:

• Interacts with homeowners on a regular basis to provide exceptional personalized service
• Maintains open communication, both written and verbal, with the homeowners
• Assists Director of Homeowner Services with any homeowner complaints or issues
• Provides support for the Director of Homeowner Services when onboarding new owners on the rental management program.
• Assists Business Development Manager with driving new business by pursuing homeowners who are not on our rental program and providing informative guidance about the advantages of being part of the on-site program with the goal of increasing the number of units on the Company’s rental program.
• Assists with final evaluation of all Homeowner Arrivals (VIP’s) daily, to ensure correct inventory, exceptional cleanliness and no maintenance issues are present in the unit.
• Assists with ordering appliances and any other items at the homeowner’s request.
• Coordinates with contractors for any work needed in an owner unit
• Assists with the creation of work orders
• Assists with homeowner billing
• Assists Director of Homeowner Services with monthly and annual close out procedures; including billing, balancing, and distributing statements.
• Acts as a liaison to the accounting department
• Works closely with property management to provide the best service possible to owners and senior management within the company.
• Report any unsafe work conditions to the General Manager
• Other duties, as assigned

What are we looking for?

• Self-motivated, problem-solving, hard-working individual with the ability to establish and achieve specific goals in a dynamic start-up environment with changing product and little oversight.
• Experience with sales management systems, generally technology savvy and proficiency with Google Suite, MLSs, GISs, MS Office, and related software.
• Strong verbal and written communication skills are required.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.