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SALES
Brittain Resorts & Hotels brings a fully integrated and concerted corporate and onsite effort to drive sales through proprietary software and industry relationships. With a focus on prospecting and with strategic efforts to maximize conversion through analytics and dynamic data, we have developed and deployed robust strategic sales plans to maximize room nights, outlet spending, and profitability.
Call Center
Management
- Full Reservations Center of 100+ Agents
- Proprietary CMS/CRS Software Partnership
- Primary Reservations, Overflow Calls, Outbound Campaigns and Abandonment Recovery
- Lower Labor Costs – Including Full Recruitment and Payroll Management
- Above Industry Standard Handle Times, Conversion Rates, and Low Abandon Rates
- Extensive Onboarding and Training Including Resort Specific Knowledge Based Software
- Workforce Management to Optimize Scheduling, and Increase Productivity and ROI
Vacation Rental
Management
- Dynamic PMS Integration to VRBO and Airbnb, etc.
- Advanced Commission-Free Distribution Platform
- Full Rental Listing and Lead Inquiry Management
- Real-Time Rates, Calendar Availability and Inventory
- Weekly/Monthly KPI Reporting for Homeowners
- Media Management – Content, Photography Videography, Virtual Tours
- Reputation Monitoring and Engagement Strategy
Golf Sales
Management
- Market Leader with 200,000 Rounds Booked Annually
- Proprietary Stay and Play Packaging Software
- PMS and Tee Sheet Integration
- Tee Time Only and Room and Golf Package Sales
- Individual Golf Course Marketing Program
- Golf Call Center of 15+ Industry Experts
Group Sales
Management
- Weddings, Corporate, Tour & Travel SMERF, Reunions & Sports Tourism
- Lead Prospecting and Contract Management
- ACDS Implementation – SMS and Virtual Site Tour Capabilities
- On-Site Event Coordination
- Development & Implementation of Strategic Sales & Marketing Plans
Management
Services
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