Guest Services Manager

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do ~ join our team in one of the various hotel and resort jobs we have available! As leaders in the area’s hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Brittain Resorts & Hotels offers many employment opportunities in the Myrtle Beach, SC area to elevate jobs to careers.

Turn a job into a career by joining the team at Brittain Resorts & Hotels in Myrtle Beach, SC.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Complete your application today for any of our immediate openings and find out why we were voted one of the Best Places to Work in South Carolina.

What will you be doing?

In this position, you will be responsible for the training, coaching, and counseling of Guest Service team members, coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction, as well as managing the finances of the department.

Guest Services Manager responsibilities include, but are not limited to:

• Promptly resolving any guest complaints or issues.
• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Upholding the highest standards of cleanliness, sanitation, safety, and conduct.
• Ensuring proper communication within the department by conducting regular meetings with all team members.
• Recruiting, training, coaching, and counseling team members, following company, state, and federal regulations.
• Managing finances of the department, including budget and inventory controls.  Controlling expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas.
• Other job duties as assigned.

What are we looking for? 

• Prior experience in a hotel supervisory or managerial role
• Working knowledge of rooms management systems
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
• Excellent written and verbal communication skills
• Proven job reliability, diligence, dedication, and attention to detail

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match
• Paid Parental Leave (16 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.