Operations Support Coordinator

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

What will you be doing?

The Operations Support Coordinator provides exceptional service to internal customers by providing information and support through various job duties. You will perform a variety of administrative tasks by supporting all departments’ operational functions.

Operations Support Coordinator responsibilities include, but are not limited to:

• Support and coordinate onboarding, orientation, and associate engagement efforts for the resort.
• Meet with and screen all applicants who “walk in” to the resort directly.
• Complete and submit new hire paperwork for new associates.
• Conduct property orientation for new hires and coordinate department specific items with the department managers.
• Explain policies, procedures and standards to new and existing associates.
• Continuously follow-up with new hires to ensure training is effective and overall satisfaction is high to assist in preventing turnover.
• Track orientation and training completed for all new hires and report to the General Manager and Resort Manager.
• Maintain an “open door” policy with associates. Act as a point of contact for associates with questions or issues, document complaint and refer to the appropriate manager for resolution.
• Assist associates with benefits enrollment upon eligibility. Coordinate and ensure completion of the annual benefits enrollment for qualified, active associates.
• Coordinate and track participation in the Associate Engagement Surveys.
• Maintains and secures associate files; send all documents to the payroll department for the master associate files
• Other duties as assigned

What are we looking for? 

• Ability to work mixed shifts as needed
• Valid Driver’s License required
• Demonstrates strong technical proficiency and computer literacy, including Microsoft or Google Office and social media platforms.
• Strong organizational skills with a high level of attention to detail and accuracy.
• Excellent interpersonal and communication skills, with the ability to handle sensitive information confidentially.
• Prior human resources and administrative experience preferred.
• Must be able to work effectively in a fast-paced environment.
• The ability to anticipate associate needs, change goals and direction quickly and multitask.
• Self-motivated to accomplish goals with a strong sense of responsibility.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Who are we?

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.