Quality Assurance Supervisor

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

What will you be doing?

Quality Assurance Supervisors are responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates including, Room Attendants, Housepersons and Public Area Attendants to ensure quality performance on a daily basis. Additionally, based on business need, Quality Assurance Supervisors will be expected to perform regular housekeeping duties as directed by management.

Quality Assurance Supervisor responsibilities include, but are not limited to:

• Acknowledge and greet guests with a warm and friendly smile
• Provide prompt and courteous service to others
• Assist team members in the housekeeping department
• Thoroughly inspect guest rooms to ensure cleanliness standards are met
• Update appropriate team members of the status of each guest room
• Document the results of the room inspections, resolves deficiencies, and writes work orders for maintenance issues
• Inspect for any damages and immediately report to the manager
• Train housekeeping team on daily duties; may perform cleaning duties based on business volume and the resort’s needs
• Aid in budget control through monitoring use of linen, supplies and equipment
• Maintains key control policies
• Other duties as assigned

What are we looking for? 

• Weekend availability
• Prior housekeeping experience required; prior housekeeping inspector/supervisory experience preferred
• Passion for providing exceptional service to guests and team members
• Strong attention and care to details
• Ability to support and motivate team members 
• Responsibility, reliability and honesty
• Teamwork and collaboration

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up

Connect with us! @brittainresorts

TikTok | Facebook | Instagram | LinkedIn

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.