Task Force Director of Homeowner Services

WE ARE THAN JUST A WORKPLACE…

We love what we do ~ join our team in one of the various hotel and resort jobs we have available! As leaders in the area’s hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Brittain Resorts & Hotels offers many employment opportunities in the Myrtle Beach, SC area to elevate jobs to careers.

Turn a job into a career by joining the team at Brittain Resorts & Hotels in Myrtle Beach, SC.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Complete your application today for any of our immediate openings and find out why we were voted one of the Best Places to Work in South Carolina.

Who are we?

Brittain Resorts & Hotels specializes in legendary guest satisfaction, property management, and marketing. The foundation for our success was laid long before the company was formed, with roots beginning in 1943 at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C.

From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level. With over 4,000 rooms in the portfolio, BRH currently operates 22 hotels and resorts and 45+ restaurants & bars within the United States.

Our team is made up of dedicated, talented individuals who constantly push the boundaries to provide our clients with the best in customer service. With us, you can be confident that your hard work and dedication will be rewarded with exceptional opportunities for growth and advancement. Our associates are our biggest asset, and we promise to take care of them just like our guests.

What will you be doing?

The Task Force Director of Homeowner Services supports the overall Homeowner Relations Program and is available and responsible for building and maintaining trusting relationships with the homeowners throughout the Brittain Resorts & Hotels portfolio. They provide exceptional service, acting on behalf of the owners’ best interests whenever possible, and serve as a liaison between the homeowners and the property management team to resolve issues and complete projects to maintain the units. The Task Force Director of Homeowner Services may be assigned to one location or may support the needs of other Directors of Homeowner Services at multiple locations based on business needs.

Task Force Director of Homeowner Services responsibilities include, but are not limited to:

• Interacts with homeowners on a regular basis to provide exceptional personalized service.
• Maintains open communication, both written and verbal, with the homeowners as it relates to the rental management agreement, reservations, and other concerns of the owners. Promptly resolves any homeowner complaints or issues.
• Onboards new homeowners on the rental management program, providing them detailed information about the property and rental management program.
• Drives new business by pursuing homeowners who are not on our rental program and providing informative guidance about the advantages of being part of the on-site program with the goal of increasing the number of units on the Company’s rental program.
• Maintains contact with real estate agents and understands which units are being listed and sold to establish a relationship with new owners, encouraging them to join the Company’s rental program.
• Performs final evaluation of all Homeowner Arrivals (VIP’s) daily, to ensure correct inventory, exceptional cleanliness and no maintenance issues are present in the unit.
• Orders appliances and any other items at the homeowner’s request. Arranges for contractors to provide quotes for any upgrade/renovation the homeowner is seeking to complete.
• Creates and/or reviews work orders and manages the billing process.
• Coordinates renovation projects with owners, management, maintenance team, and contractors to ensure timely completion and satisfactory job performance.
• Completes monthly close out procedures, including billing, balancing, and distributing statements.
• Reviews and analyzes financial reports; balances revenue ensuring each homeowner receives the correct rental income. Acts as a liaison to accounting department.
• Works closely with property management and the VP of Homeowner Relations to provide the best service possible to owners and senior management within the company.
• Other duties as assigned.

What are we looking for?

• Capable of using independent judgment/solid decision-making skills
• Basic mathematical and calculator skills
• Ability to effectively interact with internal and external customers, collect and analyze accurate information and resolve conflicts
• Ability to work under pressure and deal with stressful situations
• Effective communicator to peer managers; excellent written and verbal skills
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets,
  databases)
• Proven job reliability, diligence, dedication, and attention to detail

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match
• Paid Parental Leave (16 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

Connect with us!  @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.