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OPERATIONS
Built with a strong corporate support system, and an experienced, entrepreneurial team on each property, Brittain Resorts & Hotels approaches all aspects of hotel and resort operations with an established culture of excellence and results-driven and measured performance. With streamlined and sophisticated training processes, bench-marked and proven standard operating procedures, collaboration across all disciplines, and an intrinsic passion for the guest experience, we deliver on what it is we desire ourselves.
Project & Facility
Management
- Capex Projects, Budgeting and Planning
- Lifecycle Renovations and Annual Preventative Maintenance Programs
- FF&E/OS&E Purchasing Including Dedicated Purchasing Team Combined with GPO for Buying Power
- Supervision of Profit and Loss Statements Focused on Maximizing Top Line, Operating Efficiency and Margin Improvement
- Dedicated Analytics Team to Support Property Operations
- Business Intelligence Central Reporting Platform
Guest Experience
Management
- Secret Shops, Inspections and Routine Property Visits from the Corporate Team
- Sanitation and Health Accountability
- Service Protocol Compliance and Loss Prevention
- Curated Amenity Services and Programming
- Risk Management – General Liability, Workers Compensation, and OSHA Compliance
- Technology Solutions to Maximize Operational and Technical Deficiencies and Enhance Guest Service
- Customer Satisfaction Surveys and Online Reputation Monitoring and Engagement
Food & Beverage
Management
- Concept & Brand Identity Creation
- Digital Asset Management
- POS/Seating Software Consultation, Implementation, and Installment
- Purchase Analyzation, Menu Costing & Inventory Controls
- Industry Regulations Compliance
- Training Programs and Certifications
- Full Sales & Marketing Plans Customized to the Restaurant and for the Needs of the Specific Outlet
Owner Relations
Management
- Transparent Reporting and Communication with Our Clients
- Team of Homeowner Representatives Dedicated to Homeowner Relations
- On-Premise/Off-Premise Rental Management Experts
- Sales Driven Business Development Managers Focused on Acquisition of Additional Units
- Homeowner Online Portal with Property Management System Integration
- Online Homeowner Accounting and Statement Management
- HOA Board Expertise and HOA Management Partnerships
Information Tech
Management
- Systems Analysis & Procurement
- Database Segmentation
- POS and PMS Management
- IP Safeguards & Data Governance
- Network and Cyber Security
- Cloud Integration and Migration
- IT Project & Vendor Management
- IT Budgeting and Cost Control
- Business Intelligence and Analytics
Management
Services
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